SupportScore — Support Calibration Kit
Price: $189 USD once
Scope: One scoring handbook for up to eight approved criteria plus ten anonymized or clearly fictional practice cases and a disagreement log. Up to ten anonymized source conversations totaling 10,000 words and 5,000 words of approved policy and rubric notes.
Required inputs: Approved quality rubric; policies; up to ten source conversations or authorized fictional scenarios. Up to ten anonymized source conversations totaling 10,000 words and 5,000 words of approved policy and rubric notes.
Deliverables: Word scoring handbook; Excel practice scorecard and disagreement log; PDF
Excluded: Employee ranking, customer replies, invented policy and compliance certification; employee ratings, rankings, discipline or employment decisions

Business/project:
Audience:
Goal:
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Approved facts and source files:
What must remain unchanged:

Do not include passwords, sensitive personal data, macros or executable files. Up to ten files, 8 MB each.