Support quality review / SupportScore
Turn support conversations into concrete improvement notes.
A few memorable tickets are a weak substitute for a consistent review of how answers follow your support standards. Your package includes an Excel conversation-level scorecard. The checks and working files are described below.
$149 one-time package · Clear scope before payment
SUPPORTSCOREPACKAGE AT A GLANCE
Review up to 50 anonymized text conversations totaling 50,000 words against one agreed scorecard of up to eight service-quality criteria, with ten improvement examples
01Excel conversation-level scorecard
02PDF theme summary
03Ten revised response examples with source references
Your source material → a defined, reviewable delivery
Defined deliverablesSupport quality review
Five-business-day targetAfter payment and complete inputs
Two included revision roundsEach within fourteen days of the latest delivery
Why SupportScoreA specific job.
A specific job.
A useful result.
A few memorable tickets are a weak substitute for a consistent review of how answers follow your support standards.
Built for small support teams reviewing conversation quality. Turn support conversations into concrete improvement notes.
Understand the process →Made for the work on your list.
Find recurring support-process gaps
Prepare examples for team coaching
What changes
See the shape of the work.
Illustrative scenario, not a customer result or testimonial.
Explore the sample →Starting point
Example delivery
Fictional example — not a customer result: A fictional software team supplies 40 anonymized tickets and six approved response criteria.
Example delivery
Illustrative output: The review records evidence for each applicable criterion, marks missing context as unscored and drafts clearer versions of ten responses.
Simple to startSupply the context.
Full process & input checklist →
Supply the context.
Review the work.
Supply anonymized conversation exports; approved scorecard and policy references; desired tone; handling rules and known exceptions.
The agreed sources are organized into the listed deliverables; missing facts are flagged for clarification.
Receive checked files, review the open questions and request any included in-scope revisions.
SupportScore package
$149 one-time package
Review up to 50 anonymized text conversations totaling 50,000 words against one agreed scorecard of up to eight service-quality criteria, with ten improvement examples
- Excel conversation-level scorecard
- PDF theme summary
- Ten revised response examples with source references
- Two revision rounds, each within fourteen days of the latest delivery
One payment. No automatic renewal.
Prepare my brief →USD. One new package per product per calendar month. Saving a brief does not charge you.
Choose the work you need.
Each product is a separate purchase with its own brief and payment.
Support Calibration Kit
One scoring handbook for up to eight approved criteria plus ten anonymized or clearly fictional practice cases and a disagreement log. Up to ten anonymized source conversations totaling 10,000 words and 5,000 words of approved policy and rubric notes.
$189 USD once
View product →Two in-scope revision rounds per package. Five-business-day delivery target after payment and complete inputs.