1. Share your inputs
Select Support Calibration Kit in your private workspace and save the required source material.
SupportScore / Support Calibration Kit
Help reviewers interpret the support scorecard consistently.
One scoring handbook for up to eight approved criteria plus ten anonymized or clearly fictional practice cases and a disagreement log. Up to ten anonymized source conversations totaling 10,000 words and 5,000 words of approved policy and rubric notes.
$189 USD once · No automatic renewal
Your delivery
Support Calibration Kit
- Word scoring handbook
- Excel practice scorecard and disagreement log
Formats: DOCX, XLSX, PDF
One defined projectCustom work from your approved sources
Five-business-day targetAfter verified payment and complete inputs
Two revision roundsEach requested within 14 days of the latest delivery
Is it a fit?
A useful next step for your business.
Designed for support teams aligning quality reviewers.
One scoring handbook for up to eight approved criteria plus ten anonymized or clearly fictional practice cases and a disagreement log. Up to ten anonymized source conversations totaling 10,000 words and 5,000 words of approved policy and rubric notes.
Compare SupportScore products →Illustrative scenario
Fictional example: A fictional returns team practices policy-accuracy scoring on labeled fictional conversations.
Fictional example, not a customer result. This is custom-delivered work, not an instant download.
What to send
Approved quality rubric; policies; up to ten source conversations or authorized fictional scenarios. Up to ten anonymized source conversations totaling 10,000 words and 5,000 words of approved policy and rubric notes.
Include your preferred style and flag anything that must stay unchanged. We ask for clarification when a required fact is missing.
Download the intake checklist ↓Paste your brief and add supporting files where useful. Up to ten source files, 8 MB each.
What is outside the scope
Employee ranking, customer replies, invented policy and compliance certification; employee ratings, rankings, discipline or employment decisions.
You review the delivered work before publishing, sending, importing or using it. No business outcome is guaranteed.
Clear steps, from start to finish.
2. Confirm and pay
Review the scope and $189 one-time price before secure checkout. Saving a brief does not charge you.
3. Review the work
Download your delivery. Two in-scope revision rounds are included, each requested within 14 days of the latest delivery.
Before you order
Do I need another package first?
No. This is a standalone purchase. Please provide all required inputs even if you have ordered another service.
How is this billed?
$189 USD once for this product. There is no automatic renewal. Your payment covers this brief only.
What limits apply?
One new package per product per customer per calendar month. Up to ten source files and ten delivery files, 8 MB each. The scope above defines the work included.
When does work begin?
After payment is verified and all required inputs are complete. The delivery target is five business days. Missing information may delay the start.
What if my project needs clarification?
Contact support. We will ask for the missing information before continuing rather than inventing facts.